Tips on Treating Clients Right (or Applying the Golden Rule to Your Online Business)

Jan 30, 2012   //   by Chris Help   //   Copywriting, SEO Blog  //  3 Comments

I’ve heard some people say they got into their online business, be it SEO or copywriting, so they could work from home and not have to interact with people. And every time I hear that, I can’t help but take a step back and think, “That’s stupid.” I mean, sure you may not be dealing face to face with people on a daily basis, but a large part of what you do involves client interaction. You absolutely have to know how to work with people in order to succeed.

Now having said that, I fully realize that some people who “retreat” to an online job in order to avoid social duties may require a little extra help in respect to client relations. If that describes you, here are a few tips on how to help you out. Follow them and you’ll be retaining clients and getting referrals in no time.

  1. Go the extra mile to fix your mistakes—I’m writing this post today because quite frankly it’s fresh on my mind. See, I did another post for this blog that I was supposed to schedule for 9 A.M. this morning. But I screwed up and it published overnight. Well, after thinking about it, I decided that it just wasn’t right for me to say “OOPS!” and move on. So instead, I decided to supply the blog with an extra post. And it just so happened to be fitting material. Would Gerald have let me keep posting to his blog if I had simply said “Sorry,” and moved on to next week? More than likely. But hey—I want to make sure I keep my business relationships moving in the right direction. I plan on working with him for a long time. So why not scratch his back?
  2. Deliver as promised (and don’t promise if you can’t deliver)—Sometimes I’m lucky and acquire a project that has a flexible deadline. But more often than not, if a client contacts me then they needed the piece written yesterday. So they ask when is the soonest I can finish for them. I’m always tempted to overcommit in order to secure the project. However, I’ve learned the hard way that it’s better to give them an honest answer than to promise and not deliver. Nothing makes a client unhappier than having to wait for work that should have already been completed.
  3. Keep communication lines open—Again, sometimes you get the low maintenance client that just wants you to send them the finished product and shut the hell up. But always go into a new relationship assuming your client needs his hand held. In other words, give him frequent updates. And ask him if he has any questions (and be ready to answer them). Bottom line—make him feel important.

Have you run into client issues before? What have you done to go the extra mile?nbsp;

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Chris Help

Chris HELP started his own copywriting agency, HELP! Copy and Design, a few years back as a sort of side project to showcase his passions. But what ended up happening is it snowballed into full-fledged thriving business. So whether you need press releases, SEO articles, or good old fashioned high-conversion copy--he's ready, willing, and more than able.

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  • hasbonit says:

    Yes! Finally something about salary.

  • Joe says:

    One other thing, although not directly related, is to make sure you don’t undervalue yourself. Charge a fair price. That way, you don’t feel grumpy about going the extra mile, and dealing with those excessive phone calls, because you’re getting what you’re worth. That’s a mistake I made recently myself.

    Client-provider relationships work much better if both people are happy, not just one :)

    • Chris HELP!

      True. And when you first start out it’s difficult not to undercharge, because you’re trying to build up your clientele. But you always regret the lowest paying clients because they always seem to be the biggest pain!