When something goes wrong in a business, there is expected panic. You know that you have a lot of work ahead of you to fix the problem and you know that some aspects of your business might suffer. However, not many businesses have to worry about their entire business just disappearing with no solution in sight. Unfortunately, many blogs and other websites operate entirely online. The website is the business, and if the website is down the entire business is down for a certain period of time. In many cases, working with an IT team can solve the problem, but when your hosting service is out of commission you are on their good graces.
Although this may not be a common problem, it can happen, and it did. Just a few days ago one of the largest web hosting companies and the largest domain registrar GoDaddy went down. This left many asking the panic-stricken question: What do I do now?
How The GoDaddy Mishap Affected Customers
For those of you who didn’t hear, GoDaddy had a company outage that left millions of sites in the dark on Monday, September 10. The problem occurred for not only those who have their sites hosted by GoDaddy, but also the sites that have their domain registered by GoDaddy (even if they are hosted by another party). The GoDaddy phone service was also down, and it seemed Twitter was the easiest way for people to communicate about this issue.
The real excitement, however, seemed to lie in the story of why GoDaddy went dark in the first place. The company not only had to deal with angry customers and Twitter groups sprouting up complaining about the outage, but they had to deal with a little bit of controversy as to how such an outage could occur.
The Story: Why GoDaddy Went Dark
According to several sources, someone by the name of Anonymous Own3r actually admitted to attacking the company and causing all of this uproar. It was not a collective attack, but rather an individual who claimed in a tweet that he or she is taking GoDaddy down because:
Now that the company is back up and running, they claim that the problem was not the result of an attack. According to TechCrunch, GoDaddy claimed that the problem was “a series of internal network events that corrupted router data tables.” Interim CEO Scott Wagner explained that no customer data was harmed and there is now a system in place to make sure this never happens again.
The Future of GoDaddy: Are Webmasters Forgiving?
In the end, whether there was an internal issue or someone really did attack the company does not really matter. What matters is the fact that many websites were left in the dark and there was nothing that webmasters could do about it. It’s important to trust your hosting company for this exact reasons, so will this affect GoDaddy?
In my opinion, yes it absolutely will. Should companies be transferring away from GoDaddy? Although the problem likely won’t happen again, transferring over and registering your domain name somewhere else might not be a bad idea. Believe it or not, it’s not even all that difficult to do! Below are some of the steps to make it happen:
- Go to “domain management” and login to your account.
- Find the lock icon and click; then unlock the domain.
- Just simply uncheck the box next to “lock domains” and hit enter.
- Click on the domain name you want to move and click on “domain details.”
- Find the “authorization code: send by email” button and click. Check your email for an authorization code and give it to your new registrar.
If you are concerned about your web host, there are a variety of different options for you. You can visit Mashable to check out five great alternatives.
Is the GoDaddy drama going to steer you away from the company? What did you find to be the biggest problem? Let us know your thoughts in the comments below!
Photo Credit: twitter.com