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So I’m thinking we need a secret code. Something to discretely notify someone that they’re not following you but they sure act like they think they are and engage with you!  OK, I know this is petty…am I forgiven if I admit that straight out of the gate? I wrote about similar Twitter trifles once before, but now I’d like to address the sweet oblivious tweeter. You all have at least a few of them…people who retweet you, mention you, recommend you as someone to follow, and even send you hugs and smooches! And yet…they’re not even following you. How embarrassing! How to cyber nudge them to correct what is likely an oversight whilst saving face for yourself and them?

The irony is that this is precisely the type of message that should be whispered in private…and on Twitter, that means a DM or direct message…but if they’re not following you…you CAN’T send such a message! Ugh! What to do? How to remedy this awkward social media situation?

*Special note to Alyssa Milano – If you would only follow me, I could answer all of your imploring inquiring direct messages about your career path. I mean, I would be happy to help you with that if you would only allow me to reply.

I think we need to put this up for a vote. I have come up with a few invaluable ideas:

1. Tweet: *nudge nudge* Pardon me, would you have any Grey Poupon–I mean, would you like to follow me?
2. Ask a friend to mention it to them in DM…is this high school, or what?
3. Tweet: Hey, ummm, Gerald, can you follow me so I can DM you? I have a really good stock tip :}
4. Unfollow and then follow them again. They’ll see you as a “new” follow and will see they don’t follow you. Whereas this would likely do the trick, it may initiate some head scratching…you know, get them wondering why you didn’t resort to option #1
5. We could always come up with a really subtle, sophisticated code or hashtag to use to avoid any unpleasantries inherent in a virtual knock on the head. I’ve given it a lot of thought and consideration to capture the feel of the friendly and unimposing tone we’d like to convey. Something along the lines of: #HeyYouDopeYoureNotEvenFollowingMeDuh!

But then, in the whole scheme of things, does it really mater? I mean, they laugh with you, they share your posts and make comments, recommend you on Follow Friday, maybe even send you virtual hugs. It would be kind of funny if you left it status quo and one day they DM you a question or comment and you’re left resorting to posting on the stream, hat in hand… “ummm…errr…dearest friend, I would be happy to answer your DM if you were following me” So, what do you say…number 5 is the best one, right? Dare me to use it? (Please don’t!) Thanks to my new friend, fellow G, for inviting me to tarnish his pristine reputation for high standards in blogging with my guest post. And thank you for reading and not immediately unfollowing me I encourage you to contribute your suggestions for follow nudging diplomacy: useful, useless and everywhere in between.

Also please cast your vote in the tweet poll below.

Twitter is an awesome example of how a basic idea can be evolved into something huge. Started as the way to tell the world "What you are doing", it now has hundreds of various uses.

This is how social media works: you start a social media project and people will make it into what it should be. There is no way to control that.

Various people have different opinions on how Twitter should be used. To my mind, it is up to everyone. I am not a big fan of Twitter ethics: if you don’t like someone, just don’t follow him!

That being said, everyone has the right to use Twitter the way he wants. Would you like to know which group of Twitter users you fall into?

Here’s a quiz I made (with Gerald’s help of course) that will help you define your Twitter user type.

You are highly encouraged to share your result in the comments. You can also Tweet your result, embed it to your blog or share on facebook. Good luck!

I see this all the time: someone makes a half-hearted attempt to try Twitter and gives up after a day or so because they fail to see the point. While Twitter isn’t for everyone (or every business), I’d bet that 9 times out of 10, that person isn’t seeing the value because they’re not giving it a proper chance and don’t know what to do with it. Twitter isn’t a ride – you can’t just climb in and wait to be wowed. It’s a tool, and you do have to learn how to use it.
Here are some tips for getting ramped up on Twitter, so you can start to see the business value and have a little fun with it too.

Ever have the feeling that you just don’t get Twitter?

1. Use a Twitter client
   I firmly believe that you need a client to get the most value from Twitter. Most of us on the marketing team at WordStream use TweetDeck, which has a number of advantages over Twitter’s standard Web interface. (Other options include Seesmic and HootSuite.)
   For one, it refreshes automatically, with (modifiable) notifications so you can read tweets as they happen. This is important because Twitter’s real value is in real-time use. Reading everything you missed over the weekend is mostly pointless. When you use Twitter in real time, you can interact with people, spot trends as they’re happening and respond to questions and problems before it’s too late. (Likewise, you can get help with questions that aren’t easily answered through search.)
   Keep in mind, this doesn’t mean you have to be on Twitter all the time. Like any other social application, Twitter can be a distraction from work. But devoting a little active time to Twitter every day will make its strengths (both for marketing and making connections) much more apparent.
2. Be generous with follows at first
   You’ll get a lot more value out of Twitter if you have more followers. The larger your audience, the more business contacts you can make, the more traffic you can send to your site, and the more influence and trust you can potentially wield. One of the easiest ways to build up your follower list is to follow others. Start with well-known influencers in your industry and pay attention to who they follow and interact with. Many will follow you back – if not, try sending a relevant @ reply to one of their tweets, which will help get you on their radar.
   It takes time to gain a large number of followers, so have patience. Also, remember that you can always unfollow later if someone’s tweets aren’t adding anything to your stream.
3. Create lists or groups
   Twitter now has a native list feature, which is a great improvement; however, the Web interface only allows you to see one column at a time. With a Twitter client, you can set up columns and view multiple groups side by side.
   There are a number of ways you can use columns to your advantage. You can separate those you actively engage with on a regular basis from those you follow more tangentially. You can separate by specialty (for example, if you work in search marketing, you can set up columns for PPC marketing specialists, SEO specialists, social media specialists and so on). You’ll find this organizational ability especially helpful as you expand the number of people and brands you follow.
4. Create columns for mentions of you and your company
   This step is absolutely key to getting the most out of Twitter. If you don’t pay attention to who’s talking to and about you, you’ll never experience Twitter as a conversation – it will just seem like a million people talking to themselves.
   In both the Web interface and Twitter clients, you can save searches of your Twitter name and other terms you might want to follow (such as the names of your products), but a client makes it easier to track those mentions in real time. (You’ll get a notification when a new tweet appears in these columns.)
5. Follow up on as many mentions as possible
   Knowing what people are saying about you is great, but it’s not enough to monitor mentions. Respond to them! This is especially important for reputation management – if someone asks you a question or has an issue with your company’s product or service, you should respond in as timely a manner as possible. (It should go without saying, but don’t just acknowledge them; offer to help.) It’s not worth getting involved in social media at all if your business is going to seem faceless and unresponsive to existing and potential customers.

But Twitter isn’t just a tool for protecting your brand. You can follow up on positive mentions too. If someone retweets your tweet or recommends your product, thank them! If it’s someone you don’t know, follow them. This is a great way to build goodwill and grow your follower base.

If you haven’t tried the above tactics, you haven’t really tried Twitter. So get back on the horse and I guarantee you’ll at least see what all the fuss is about.

Elisa Gabbert is the Content Development Manager at WordStream, a provider of advanced SEO Tools and pay per click software for search engine marketing efforts. To get in touch with Elisa, send a note to egabbert at wordstream dot com, follow her on Twitter, or check out the WordStream Internet Marketing Blog, where she’s a regular contributor.

Thanks to a recent feature story in Entrepreneur magazine, ghost Tweeting has once again become a hotly debated subject. So, I thought I’d throw in my $.02 on the subject.

Note: For those who don’t know, ghost Tweeting is when you hire someone else to Tweet under your name.

• It goes against the whole point of social media—Call me crazy, but isn’t the whole point of social media to be, umm, social? Social media is about interacting, building relationships, getting to know one another, and just being yourself. Now, if someone else is Tweeting under your personal name, doesn’t that violate all of this? It’s like when a 50 year old fat guy in a chat room pretends to be a 21 year old blonde chick. Not cool, man.
• It can distort the brand image—Celebrities and high-profile execs are usually the ones who hire people to ghost Tweet for them, and I get it. They’re busy. The last thing they have time for is to Tweet all day, but they also want to build their brand and keep their name out there. However, I think this is a bit dangerous and can easily backfire. Even if the ghost writer is good at capturing your exact tone and personality, there’s no way they can know the celeb’s thoughts on every subject they Tweet about. Sooner or later, something will be Tweeted that isn’t in line with the celeb’s “personal brand”, and this will distort that image and confuse their audience.
• The speed of Twitter makes it difficult to edit—I understand ghost blogging because the ghost writer has time to interact with the credited author to get ideas for posts and edits on their writing. But Twitter is a real-time conversation. There’s no time for editing and approving every single Tweet before it gets published. This creates a dangerous environment where the ghost writer can very easily slip up by Tweeting something they shouldn’t, and as a result, it’s the celebrity who ends up paying for it.

Alternatives to Ghost Tweeting

• Hire a social media consultant to train you on how best to use Twitter.
• Tweet when you have time. Quality over quantity.
• Don’t Tweet at all

For those looking to spread their message far and wide on Twitter, attracting ReTweets (RT) is a must. When your followers RT your content, it can create a snowball effect.—Your followers RT it, then their followers RT it, and then their followers RT it, and so on.

But to enjoy that snowball effect, it all starts with knowing how to attract those initial RTs. Here are 13 tips for getting more people to RT your content.

1. Message your friends to ask for them—I’m assuming you have at least a few close friends on Twitter. To get that snowball rolling, shoot them an email or an IM asking them to RT your content. Most times, they’ll be happy to help. Just make sure you don’t constantly bombard them with RT requests. Moderation is key.
2. Include “Please RT” on your tweet—It might seem a little desperate, but adding “Please RT” at the beginning or end of a tweet can help you get some good RT action. Again, this is something you don’t want to overdo as your followers will begin to ignore you. I prefer only using “Please RT” for important causes, rather than something that just benefits me.
3. Install a Twitter button on your blog—Placing a TweetMeme button on your blog makes it easy for your readers to instantly share your content on Twitter with only a single click. Make sure the button is placed above the fold so readers easily see it.
4. Include @mentions to those referenced in the post—Sometimes, you might quote or reference someone else in your post. Whenever you do this, include an @mention of that person. For example: “33 Copywriting Tips found on Twitter (include link) w/tips from @Copywritings @heatherlloyd and more” These @ mentions put you on the radar of those people, and it could lead to them ReTweeting your content.
5. Don’t just drop a link. Add something to it—Take a look at the 50 most recent Tweets from your followers. I bet probably half of them are links to articles or blog posts. We’re constantly being bombarded with links on Twitter. To stand out, you need to add something to your link drop that makes it more intriguing.

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By now, you’re undoubtedly familiar with the reasons to use Twitter for your business. However, most conversations on the subject rarely offer specific strategies for using Twitter for your business, and instead they consist of vague statements like connect with and engage your audience or build your brand.

Today, we’re going to take a look at specific actions you can take on Twitter to help your business.

1. Provide customer support—While I certainly don’t recommend using Twitter as your main source of customer support, it’s helpful as an additional option for customers. JetBlue and Comcast are just two major companies that provide customer support through Twitter. Make sure the employee providing customer service over Twitter is trained properly to solve problems and to offer excellent service every time.
2. Hold contests—Twitter is an excellent medium for holding a contest for your business. Last year, @HostGator held a contest where the company gave away an iPhone every day for a month. To enter the contest, entrants had to Tweet the details of the contest each day. This created thousands upon thousands of mentions about the web hosting company, making the contest a viral success.
3. Alert customers about special sales—Many companies use Twitter to update customers about special sales and coupon codes. @MarcJacobsSales and @DellOutlet are two examples of Twitter accounts where you can learn of the latest and greatest deals.
4. Poll audience for data gathering—One of the most overlooked ways to use Twitter is to gain deep insight from your target audience. Polling customers can involve anything from getting their thoughts on new product ideas to finding out which topics they’d like to see you blog about.
5. Let customers know your location (for mobile businesses)—Several mobile businesses (e.g. taco trucks, ice cream trucks, waffle trucks, etc.) use Twitter to let customers know where they are. This drives foot traffic to the business, helping increase sales.
6. Monitor your reputation—If your target audience is on Twitter, there’s a good chance your company could get mentioned at some point. Guess what? These mentions might not always be so positive. Subscribe to company-specific keywords on Twitter search so that you’re alerted every time someone mentions your brand.
7. Tell customers when you have an opening—One of the most creative uses of Twitter I’ve seen is @Laundryroom. This Twitter account alerts residents at Olin College’s West Hall every time a washing machine in the Laundromat is available.
8. Promote special events—Does your company host after hours events or special parties? Twitter is the perfect way to promote the event so you can have an excellent turnout.
9. Post company news—Keep your customers, partners, and employees up to date with the latest news on your company through Twitter. This can be anything from updates on big projects to information about new products you’re releasing.

How does your business use Twitter? Leave a comment with your suggestions for effective business Tweeting.

Image by peasap

Do you remember which concept Twitter actually started with? That’s right, “What are you doing?” The rate at how quickly and dramatically the concept evolved into “micro-blogging” concept is the great example of how incontrollable social media can be. There is no point in trying to set any rules and standards as it already exists in numerous forms and its full potential is yet to be explored.

Yes, watching this evolution is enjoyable. How people discover new and new Twitter uses makes you wonder where it can bring us. So let’s see how Twitter can be used in various spheres of life and for multiple purposes and try to imagine what else it can evolve into.

Government 2.0

FoodSafety maintained by Food Safety Information Center “provides food safety information to educators, industry, researchers and the general public”.

Twitterfeed of U.S. Senate votes is another great example how US government 2.0 is implemented.

FCIC Pueblo is the Twitterfeed by Federal Citizen Information Center that provides the answers to questions about the Federal Government and everyday consumer issues. It alerts followers of scams, pitfalls, safety tips, etc.

Other Twitterfeeds supported by US government: USArmy, US Office of Personal Management, U.S. Joint Forces Command, Peace Corps, National Science Fdn, NASA

UK government: twitter channel for the Prime Minister’s Office

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Ever since Google began to gain momentum in the early years of the 21st century (and then went public in 2004), people have assumed that Google is unstoppable.  Although other search engines have fought and clawed in an attempt to take back share of the search market from Google, they have all failed (yes Yahoo and Microsoft, I’m talking about you).

Because of Google’s dominance over these other large corporations, it’s easy to see why most people would assume that no company could come up with enough money to come close to competing with Google.

However, over the last couple of months, one company has emerged that could present a real threat to Google.  While many people could not grasp why they had been able to raise over fifty-five million dollars in funding, people within the tech industry were still obsessed with the concept of Twitter for over a year.  However, it was only recently when everyone started to realize that Twitter could actually pose a direct threat to Google (hence their ability to raise so much venture capital).

Without further ado, here’s the list of five reasons why Google should fear (or more likely, buy) Twitter:

It’s Personalized: If Google is a vast library with only one librarian to guide you around (who can be hard of hearing depending on how complicated the information is that you are looking for), then Twitter is the same library but with all of your friends (and other individuals who you trust) standing around different areas of the library to point out the information that you should actually care about.

It’s Flexible: While it’s true that you can use Google on different platforms (such as your desktop or your mobile phone), Google can’t come close to offering the wide variety of flexible experiences that Twitter can.  Whether you are using IceRocket Twitter Search to search and reply in real-time, Twitpic to share pictures with your followers, Tweetdeck to keep up with your stream of Twitter activity, Tweetie to use Twitter on the iPhone or BackTweets to monitor who is tweeting about your blog or web site, it’s easy to see that the ways to adapt Twitter to your own preferences are almost endless.

It Can Be Customized: Although it’s true that Google allows you to create a personalized homepage, Google simply can’t offer the same level of customization as Twitter.  For example, Twitter has mentioned the possibility of serving local news to individuals who are interested in this topic.  While this may not seem that significant, the reason that it’s a big deal is because Twitter is able to inject this topic (or any other topic for that matter) directly into your Twitter stream (which means that you don’t have to worry about anything except for absorbing the information).

It’s User Generated: This obviously ties in with the first point, but it’s an important point to note in itself.  While Google is dependant upon it’s crawlers to go out and find the material for its index (which then must be organized by its algorithm), Twitter doesn’t have to worry about collecting a single drop of information.  Instead, it let’s its extremely active participants collect and share all of this information on their own.

It’s Fresh: Although the first four reasons on this list are all important and should be enough to make Google pay close attention to Twitter (which they already are), the most direct threat to Google is because of Twitter’s ability to deliver fresh and relevant information the minute it becomes available.

In fact, it’s this exact reason why Twitter began to gain so much attention back in October of 2007.  When wildfires broke out in California, many people turned to Twitter to get up to the date information about the progress of the wildfires.  While a search of Google yielded a couple of news results and a bunch of information that was not relevant at the time (since people didn’t want to know about the history of wildfires, but what was happening at the moment), Twitter was giving people the exact, fresh information that they needed.

While Google has been doing their best to deliver relevant content that is fresh (by taking steps such as creating their Query Deserves Freshness model), so far Twitter has proved that once again, human contributions simply cannot be matched by an algorithm.

Please share your thoughts in the comments section below

This post is mostly assuming that those reading this have a pretty good idea about what twitter is all about. For anyone that is still not sure about Twitter and it’s purpose, Havi Brooks wrote a great post explaining the purpose of twitter in Twitter Demystified and Debunked

OK, now let’s get right to the meat and potatoes of this post.

For those of us who have been using twitter for awhile and are starting to get into the groove, I have assembled a list of 10 Twitter commandments to keep you on the right track and keep you from committing Twitter blasphemy.

1. Thou shall not pull a Guy Kawasaki act spammy. i.e Don’t send an auto reply DM asking me to check out your blog or download your crappy E-book. FAIL! Let me put it this way: Would you walk up to a stranger in a bar, pull up a bar stool, slam your business card down and say “I have a new E-book that just came out and you can get it at a reduced price if you join my mailing list!” Of course not, people would think you were insane. Networking online is no different than IRL. Just be genuine, add value to the community, and people will naturally want to know more about you. That’s the way it works online and IRL (same as it ever was).
   
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Social media being a fairly recent phenomenon, some marketers still have yet to dip their toes in the social media river. This post is intended to help newcomers get started in the social media world. There are many social sites out there; however, the following 5 should be a part of any social media marketing plan. The following is a synopsis of the author’s 5 favorite social media sites; an in-depth blog relating to each of these sites will follow.

Twitter: Follow Me!

is at the forefront of the current social media craze. If you do not already have a twitter account, you need to get one right now and you can do that here www.twitter.com. (Ok you can finish reading this post first).

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